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KMID : 0926620200250010032
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Korean Journal of Hospital Management
2020 Volume.25 No. 1 p.32 ~ p.45
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A System Approach to the Framework of Medical Tourism Industry
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Ko Tae-Gyou
An Moo-Eob
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Abstract
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Purpose: The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach.
Methodology/Approach: This research was conducted using a qualitative data analysis which mainly refer previous references in relation to medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the area were attempted in order to pretest the models.
Findings: This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists.
Practical Implications: The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.
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KEYWORD
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Medical tourism, Medical tourism industry, System approach' Medical tourism system framework, Medical service provision framework
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